Term & Conditions

1.- Legal FrameworkIn compliance with current regulations, the XTRATEGA NETWORK S.L. that operates through Internet from this website EUROPEGOLFSHOP.COM is detailed below general contracting conditions of the products and / or services offered through the same and from which the rights and obligations of the parties are generated.

2.- Identification

The Present General Conditions of Contract (hereinafter “Conditions”) have by regular function the relationship between XTRATEGA NETWORK S.L. (hereinafter the “Lender”) and the customers (hereinafter the “User”), relating to all transactions made through the website of the online store.

2.1.- Offer Company

2.2.- The Client
The user or client will be understood as the Internet user who acquires this condition, through his registration on the website, using a form to do this and to which keys are assigned of user and password, over which you have full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider, such as we will see in the section of User Registration.

3.- Acceptance

By accepting these Conditions, the client declares:
1. That is a person with capacity to contract according to current regulations.
2. That you have read and accept these Conditions.

4.- Availability

The User will always have access and, in any case, prior to the start of the procedure of contracting products, to the conditions, being able to be stored and / or reproduced in a durable medium .

5.- Validity or Duration

The period of validity or duration of these Conditions and particular conditions of hiring, will be the time that they remain published on the website mentioned and will be applicable from the moment in which the User makes use of the website, and / or proceed to the hiring of any products.

6.- Modifications

The provider reserves the right to unilaterally modify these Conditions, without this may affect the goods or promotions that were previously acquired at the modification by the User. The User agrees to read carefully the contracting conditions, each time proceed to the hiring of a given product that they have been subject to modification since the last time you accessed.

7.- Nullity

If any clause included in these Conditions was declared totally or partially null or ineffective, such nullity will affect only that provision or the part thereof that is null or ineffective, subsisting in all other conditions.

8.- Purpose of the contract

The purpose of this contract is to regulate the contractual relationship of sale and purchase between the provider and the user at the moment in which he accepts the purchase during the online hiring process through the mechanisms that are exposed below.
The contractual relationship of sale involves the delivery, in exchange for a price determined and publicly exposed through the website, of one or several products concrete.
Each of these products may be subject to specific regulation through the particular contracting conditions of each of them, of which more will be given detail in the warranty section, returns, withdrawal, or in the technical data sheet of the product, due to the different formats in which the products are sold, its packaging or its own nature.

9.- Access to the web

The User can register on the web in the upper right button “Register”. For the which, you only have to enter the email. The Alta as User of the store will provide access to the web and product acquisition.
The email will become the username, while the password temporary will be sent to the client’s email, who can complete their data in the section “My account”.

10.- Geographical scope

This website operates and sells, only in mainland Spain and the Canary Islands. From now on, will understand this geographical area as “the Territory”. Therefore, only shipments and distributes the products in the Territory. The use of this website as well as any purchase made in the same is considered carried out in Spain, and therefore Subject to current Spanish laws and regulations. The Provider does not accept or deliver orders outside the mentioned Territory.
All of the above is indicated without prejudice to the fact that soon we can offer these services in excluded areas, in which case it will be announced in advance on this website.

11.- Product Information

The Provider pays great attention to information regarding the characteristics of the services through technical descriptions and photographs that illustrate the vehicles available All this is done within the limits of the technique and respecting the standards of the market.

12.- Taxes, currency and shipping costs

In accordance with current regulations, any purchase made through the website will be subject to Value Added Tax (IVA).
The prices indicated for each product include the Value Tax.
Added (IVA) and in any case will be expressed in the currency Euro (€). Said prices, except expressly stated otherwise, do not include shipping costs or any other additional services and attachments to the acquired product.

13.- Language in which the contract is developed

The contracting procedure and pre-contractual information is in Spanish and English and these
languages will be used to carry out the hiring.

14 .-Steps of the Reservation Process

14.1.- Registration
To be able to start the process of hiring products in EUROPEGOLFSHOP.COM, it is first You need to register as a user by clicking the button that appears on the main page of the website called “Register” and filling in the required information requested on the page that will appear next. After registration, the assignment of the user name and the Access key occurs automatically, according to those previously chosen by the interested party Once registered correctly, the user can enter with his user and password to the panel control of his profile to be able to manage all those functions that the provider of the page has put at your disposal, as for example consult the orders placed, Access downloads, edit addresses and view and edit account details.
Once the registration is made, you can proceed with the purchase of your product (s).

14.2.- Reservation process

The reservation process is easy and simple.

Provisions to be taken into account in the purchase process.

15.- Product availability

The purchase of the products is under request, does not have stock. In case of delay of Shipping will be notified previously by phone or via email.

16.- Types of products

The website has a wide variety of sports products related to with golf.

17.- Maximum order amount

There is no maximum order.

18.- How to expand or Cancel my order

The user who wishes to cancel an order should contact Customer Service Client.

19.- Expenses and shipping methods and delivery time Shipping costs will be free if you choose the standard mode, while will amount to 5.99 euros if the delivery is express. In the Canary Islands, shipping costs must be be consulted by the user to the provider.

20.- The delivery time

The delivery time will be between 24 and 48 hours for the standard mode, and between 48 and 72 hours for express mode. In the Canary Islands, the delivery time must be consulted by the user to the provider.

These terms are only applicable for Spain (Peninsula). Transits for other territories are governed by the following list:

Denmark: 6días-8días

Finland: 6días-8días

France: 48h-72h

Norway: 6días-8días

Portugal: 48h-72h

Sweden: 6días-8días

21.- Invoice

Where can I check my bill? The invoice can be viewed and downloaded in the panel of user control. For this download, the user must go to “My Account” and subsequently to “Downloads.”

22.- Tax on added value

In accordance with current regulations, any purchase made through the website will be subject to Value Added Tax (VAT).

23.- Methods or Payment Modes.

In general, the User may choose the payment method:

A) By credit / debit card, for which it will facilitate, among others:
(i) name and surnames;
(ii) card number;
(iii) CVV / CVC;
(iv) expiration date of the card
In the event that the payment platform informs of the denial of the card, will automatically cancel the order, reporting online and at the time, the customer of the cancellation as we have commented previously. You can not make payments with cards issued outside the Spanish territory. THE COUNTER REFUND IS NOT ADMITTED.
The data of your card if they will be stored in our database, because when they are filled will be on the secure website of the chosen bank.
Your card data is protected at all times thanks to secure servers of banking entities that use SSL encryption in their communications

24.- General Provisions on the Payment Process • The payment order given by the User necessarily implies adherence to these General Conditions as well as the particular conditions of the order.

25.- Returns of defective, damaged or incorrect products or exercising the Right of withdrawal.

Once you have received your order, you can give up your purchase, as long as the product has not been used, has its original packaging and corresponding manuals, as well like all your original accessories or promotional gifts if there were any 14 Natural days after receipt of your order.
We remind you that by making use of your right of withdrawal, the refund will be made of the money paid for the product (s) purchased and will include the amount of the purchase and if had existed, delivery costs in the least expensive mode of delivery ordinary Also, in case you choose the option of collecting the product in your address, the costs of the collection itself will be borne by the customer.
Articles can not be returned, exercising the right of withdrawal, they do not have their original packaging intact and without unsealing as well as any type of product customized for the customer. In this sense, the return of all will not be accepted those products that present some type of manipulation of the protective film of the box or wrapping, otherwise the value of the item will suffer a depreciation of it.
In the case of products that require their opening and use to be able to know if they work properly, the Provider, will require to accept your return that the product that is returned, is in perfect condition and equally, disposing of all its elements, packaging and wrappings.
And you must also make sure that:

  1. Has not been used incorrectly or negligently, has not been manipulated in ainadequate or reckless and has not been subjected to abnormal or harmful conditions.
  2. Has not been involved in any accident or has been damaged while trying to repair it or modify it
  3. It has not been used in a manner contrary to that established by the manufacturer in the Product instructions.
  4. It has not deteriorated due to natural wear after its reception.
    En caso de que el producto no cumpla alguno de los requisitos mencionados, podemos decidir, según nuestro criterio, no reparar o sustituir el producto ni rembolsarte el importe abonado y/o podemos pedirte que reintegres la totalidad de los costes de transporte y revisión, surgidos según las tarifas estándar actuales. Para llevar a cabo dicho reintegro, podemos cargar los costes mencionados en la cuenta de tu tarjeta de crédito o de débito o utilizar los datos de pago facilitados al realizar el Pedido.
    In case of defective product, the Provider will proceed, as appropriate, to the repair, replacement, price reduction or termination of the contract, procedures that will be free for the consumer and user.
    In case the product or its packaging has suffered any damage or is not in the original shipping conditions, the value of the item will suffer a depreciation of it.

This provision does not affect the rights recognized to the consumer by legislation valid.

26.- Exceptions to the right of withdrawal

The right of withdrawal does not apply to the delivery of:

27.- Customer Service: Help, Suggestions and Claims

At any time, you can contact our Customer Service at Client to ask for help, put suggestions or claims writing to INFO@EUROPEGOLFSHOP.COM.

28.- Product warranty

All items offered on our website have the official manufacturer’s warranty in the legally established terms, for a period of 2 years from the date delivery.
This warranty period of 2 years, from the delivery of the product, although in the same, is not include deficiencies caused by negligence, beating, misuse or tampering improper installations, incorrect installations not carried out by authorized Technical Services when appropriate … etc, nor materials that are worn out by use.

The provider reserves the right to request an official technical service of the brand, a verification of the origin of the problem. In case of a defect caused by cause alien to its origin, the repair will be billable. In those cases that justify the application of the guarantee, will opt for repair, replacement of the item, rebate or refund, in the legally established terms.
To be able to make the guarantee effective, contact the Customer Service Department, via email.

29.- Rights of the Provider

30.- Limitation of liability.

All the information provided by the User to the Provider and through the forms corresponding must be true. It is the User’s responsibility to maintain the data supplied, to the Provider, duly updated. In any case, the Provider exempts itself of any responsibility for damages or losses caused as a result of have provided false, insufficient, inaccurate or incorrect information.

Access to the website does not imply any obligation on the part of the Provider to verify the authenticity, suitability, completeness, accuracy, adequacy and updating of the Information provided by the User through the corresponding forms.

The Provider will not be liable in those cases in which it corresponds to the parents, guardians or legal representatives of users who are minors or incapacitated, authorize access, provision of personal information or use of the website or the contracting of any products or services provided through the applications or web platform. It will be the responsibility of the aforementioned parents, guardians or legal representatives supervise the access and use of the minor or incapacitated person to the hiring the products and services provided through EUROPEGOLFSHOP.COM.

The access of the Users to the Contents does not imply any obligation on the part of the Provider to control the absence of viruses or computer elements that may have any harmful effect on the User’s computer equipment. In any case, it will correspond to the User has the necessary tools to detect such viruses or elements computer viruses of a harmful nature. Consequently, the provider will not be responsible for the possible damages caused to the computer equipment of Users or third parties during access to the Contents.

The Provider will not respond for interruptions that occur in the services electrical or telecommunications that prevent users from using the services offered.

31.- Applicable Law and Jurisdiction

These conditions shall be governed or construed in accordance with Spanish law in that that is not expressly established. The provider and the user agree to submit any dispute that may arise from the provision of the products or services
object of these conditions, to the Courts and Tribunals of the user’s domicile.
In the event that the user has his domicile outside of Spain, the provider and the user, expressly waive any other forum, submitting to the Courts and Courts of the address of THE OWNER OF THE WEB.

32. – Online litigation resolution platform for consumers and merchants

The European Commission has launched a platform to help consumers and to the merchants to resolve disputes related to purchases made on the Internet.

Address to the platform:https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage